Refund Policy

Eligibility for Returns:
We accept returns within 14 days of receiving your order.
To be eligible, your item must be unused, in its original packaging, and in the same condition as received.

Non-returnable items:

• Gift cards

• Personal care or hygiene products

• Sale or clearance items

How to request a return:
To start a return, please contact us at support@caventy.com with your order number and reason for return.
If your return is accepted, we’ll send you detailed instructions on how and where to send your item.

Refunds:
Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.

Damaged or defective products:
Please check your order upon arrival and contact us immediately if the item is damaged, defective, or incorrect — we’ll make it right.

Exchanges:
We currently do not offer direct exchanges.
Please return your item for a refund and place a new order.

Contact:
For any questions, email us at support@caventy.com.